This privacy notice applies to the personal data collected by Lalande Living, a Greece-based company with headquarters in Glyfada (“us”, “we”, or “our”) through https://lalandeliving.com, microsites or mobile sites, or mobile applications for download to your mobile device that expressly adopt, and display or link to, this notice (collectively our “Websites”), through our pages on social media sites, such as Facebook, Twitter, Instagram et al., via our telephone support lines, and to the personal data collected through sweepstakes, contents, promotions, and consumer satisfaction surveys (collectively, with Websites, referred to as the “Services”). We are the data controller in relation to the relevant personal data. Any reference to “visitor”, “you” or “your” means you, the user. We adopt this notice for our customers in the European Union.
Please note that the privacy policies and practices of our authorized distributors and resellers are outside of our control and, as such, this Privacy Notice does not apply to your interactions with those parties. We encourage you to contact those parties directly to learn more about their privacy practices. If a particular service provided by or on behalf of us refers or links to a different privacy notice, then that privacy notice – not this Privacy Notice – applies.
We provide this summary of what personal data we, as a data controller, collect from you, for what purposes we use that personal data, who we will share this personal data with and your rights in relation to the personal data we collect from you.
What Is Personal Data?
This notice applies to the personal data we collect, use and disclose (i.e., process), which generally includes your name, address, telephone number, email address, IP Address, billing and account information, and other information that identifies or can be used to identify you.
Information Collected on Our Websites
- General Browsing
We process navigational information about where you go on our Websites. This information allows us to see which areas of our Websites are most visited and helps us improve the quality of your online experience by recognizing and delivering more of the most desired features and services. Additional information, (for example, domain type, browser version, or service provider) may also be processed by us, which will provide us with information regarding the general use of our Websites. We process this information because it is necessary for our legitimate interests in operating and improving our Websites.
- Location Information
Our Websites may provide features if you have enabled the location-based services on your devices. The features on our Websites that require information about your location may make use of the GPS information on your device. Sometimes we use other information, such as your IP address or nearby wireless access points or cell phone tower locations, to roughly estimate where you are to provide you the feature on our Websites that requires understanding where you are located. If you use one of the features on our Websites that require locating you, we will collect and process your location data for this purpose. If you do not consent to or disable location-based services we may ask you to manually select the region where you are located, or to enter your postal code; if you choose not to provide this information some features of the Websites may not be available.
- Personal Data
Contact Us
If you complete a general “Contact Us” form on one of our Websites (for example to comment on or ask questions about our products), we may process your name, email address, and any information that you provide in the text of your message. We process personal data collected in connection with this feature for the purpose of responding to your inquiry, and we do so because it is necessary for our legitimate interests in communicating with our customers.
Sign Up for Marketing Email List
If you sign up for our marketing email list (ie., ‘Subscribe’), or the marketing email list for any of our affiliate brands, you will be asked to provide your email address and your consent to the processing of your personal data in order to send you marketing emails, cart abandonment emails (emails that are triggered when you place items into your bag and leave our Website before checking out), and product view emails (emails that are triggered if you search and/or view a specific type of product on our Website and leave before checking out). Signing up for our mailing list enables you to receive information about products that we provide via email. If you would like to unsubscribe, then please visit the “Opt-Out” section of this Privacy Notice or follow the opt-out instructions on any marketing email you receive from us or that affiliate.
E-Gift Cards
When you purchase an E-Gift Card, you have the option to add a message. We do not review any information provided in the message content for the E-Gift Card messages. We process personal data for this purpose because it is necessary for our legitimate interests in providing this service to our customers.
Creating an Account
Our Websites are hosted by the online e-commerce platform XXX. You may create an account on our Websites by providing certain personal data and such data will be stored in XXX’s data storage facilities, databases, and the general XXX application on a secure server behind a firewall (“Account”).
Accounts allow you to enjoy a more personalized experience, save products, and enjoy “quick checkouts” by having us automatically enter your billing address, preferred shipping information, and payment details. Creating an Account requires you to enter your email address, first and last name, and to create a password, and allows you to provide your postal address, telephone number, and payment details.
When you create an Account you will receive a welcome email that will be delivered to the email address you inserted into the email field during the registration process. You may also receive non-marketing emails from us, such as order confirmation emails, shipping confirmation emails, and transactional emails. We process personal data for these purposes because it is necessary for our legitimate interests in providing Account services to our customers.
To request to terminate an Account please contact us via info@lalandeliving.com.
Purchasing Products Through our Websites
Our Websites are hosted by the online e-commerce platform XXX. If you purchase products through our Websites, any personal data you provide (i.e., name, billing and shipping address information, email address, telephone number, and payment card information) will be stored in XXX’s data storage facilities, databases, and the general XXX application on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that transaction is complete, your purchase transaction information is deleted or rendered unreadable (masked).
All direct payment gateways on XXX adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more information about XXX’s privacy practices and use of information, please see XXX’s Terms of Service (https://www.XXX.com/legal/terms) and Privacy Statement (https://www.XXX.com/legal/privacy).
We will also process your personal data for the purpose of maintaining your Account. If you have created an Account, you will be able to view your order details when you log into your Account.
We process personal data for these purposes because it is necessary to perform a contract with you and for our legitimate interest in managing and operating our business.
Marketing Research
We collect the information when you fill out a survey or otherwise engage in market research offered through our Services or in emails. This information will assist us in gathering feedback from you in order to improve our Websites and continue to offer features that you prefer. We process personal data for these purposes because it is necessary for our legitimate interests in improving our Websites and the products and services offered to our customers.
User-Generated Content
When you submit content to our Websites or social media pages, such as comments, product reviews, pictures, or videos, we may process your name, likeness, and any other information that you provide in the text of your message. For information about deleting user-generated content you have provided, please see the “Your Rights” section below, or send an email to info@lalandeliving.com
Information Collected on Our Social Media Pages
Personal data may be collected directly by us through our social media pages and may also be collected by the social media site hosting our social media page.
- Personal Data Collected Directly by Us: The collection of personal data directly by us on our social media pages will include the type of information addressed under “What Is Personal Data” above. Examples of how personal data may be directly collected include providing information through an application or form which has a link to this privacy notice. We will use and share the personal data we collect on our social media pages in the manner specified in “Information Collected on Our Websites” and in “Information Shared with or Collected Directly by Third Parties.”
- Personal Data Collected by the Social Media Sites: This privacy notice does not cover the privacy and security practices of the social media sites on which our social media sites are hosted. Please review privacy policies and terms of service on the social media sites if you have any questions about their privacy or security practices.
The social media sites may provide aggregate information and analysis to us about your use of our social media pages. This allows us to better understand and analyze our user growth, general demographic information about the users of our social media pages, and interaction with content on our social media pages. We process personal data for these purposes because it is necessary for our legitimate interests in understanding and providing appropriate and relevant content to our customers.
Information Collected Via Telephone Support
We may collect personal data from you when you contact us via telephone. This will include any information that you may provide us over the telephone about yourself or the issue you are contacting us about. We will use this personal data solely for the purpose of providing the relevant customer support services to you. We process personal data for these purposes because it is necessary for our legitimate interests in providing support to our customers.
Additional Purposes For Which We Process Personal Data
We may also process personal data that we collect under this notice for the following purposes to the extent permitted by law:
- To detect, and protect us, our affiliates and other third parties against misuse of our Websites (such as spamming), negligence, fraud, theft and other illegal activities. We process personal data for these purposes when it is necessary to protect, exercise or defend our legal rights.
- To audit compliance with our and their internal policies and to terminate or suspend your accessing or use of our Websites for engaging in any misuse of our Websites or other illegal activities. We process personal data for these purposes when it is necessary to protect, exercise or defend our legal rights.
- To conduct appropriate anti-fraud checks in which the personal data that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. We process personal data for these purposes when it is necessary to protect, exercise or defend our legal rights.
- To comply with administrative, tax, investigative or other audit requirements or any other legal or regulatory disclosure requirements. We process personal data for these purposes because we are required to do so by law.
- As permitted by applicable laws, rules, and regulations, and to comply with any legal or regulatory requirements.
- The personal data you provide when submitting your curriculum vitae in the ‘Careers’ section of our Websites is used only for the purposes of consideration for employment and is not used for promotional purposes by us or our affiliated companies, nor is such information sold or provided to third parties. We process personal data for these purposes because we have a legitimate interest in recruiting job applicants.
If you have any questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the contact details provided at bottom of this Privacy Policy.
Information Shared with or Collected Directly by Third Parties
- Email Addresses
We do not sell, or grant rights to third parties to process, your email address for their own marketing purposes.
If you would like to unsubscribe, then please visit the “Opt-Out” section of this Privacy Notice. Please note that, if you unsubscribe from our email marketing list, then you may still receive non-marketing emails from us, such as order confirmation emails, shipping confirmation emails, and transactional emails.
- Postal Addresses
We do not sell, or grant rights to third parties to process, your postal address for their own marketing purposes.
- Service Providers
Please be aware that we may appoint third parties to provide services to us or on our behalf, such as fulfilling orders (including, but not limited to, processing payments, providing fraud prevention services, and verifying addresses), monitoring and analyzing site activity and the effectiveness of our advertising, providing support services, serving site content (including a site search feature), organizing information, conducting surveys, administering and sending notifications and email messages, assisting us with our social media pages, and administering sweepstakes or contests. Such third parties may have access to your personal data to provide services to us.
- Legal Disclosures
You should also be aware that we may disclose personal data about you if we are required, or we genuinely believe that (i) we are required to do so by law or legal process, (ii) if we reasonably consider that it is necessary to protect the users of our Websites, or (iii) in connection with an investigation of suspected or actual fraudulent or other illegal activity. In the event that we, or our parent company, is acquired by a new owner, or if following a reorganization of our corporate group we become part of one of our affiliates, your information may be transferred to a new owner, or another of our affiliates, as part of our assets. If this occurs, we will take all reasonable steps to ensure that our new owner or the affiliate which we become part of will use your personal data only in accordance with the terms of this privacy notice.
- Transferring Data Outside the EEA
A transfer of your personal data may take place to countries outside the European Economic Area, such as the United States, whose laws may not afford the same level of protection to your personal data. We will therefore ensure – where necessary – that all adequate safeguards are in place and that all applicable laws and regulations are complied with in connection with such transfer. These include implementing the European Commission’s Standard Contractual Clauses for transfers of personal information between our group companies, which require all group companies to protect personal information they process from the EEA in accordance with European Union data protection law. We have implemented similar appropriate safeguards with any third party service providers and partners outside the EEA. You may request a copy of the safeguards that we have put in place in respect of transfers of personal data by contacting us as described in the “Questions About Privacy” section below.
Direct Marketing
We may from time to time process your personal data to send you marketing emails about our products. In this case your prior consent is required. These emails may contain features that help us make sure you received and were able to open the message. Furthermore, these emails may contain features to identify you when you click through a marketing email to visit our Website, which enable us to send you cart abandonment emails, and/or product view emails.
We may share some of your personal data with our affiliate brands to send you personalized marketing emails.
You may opt out of receiving marketing emails, cart abandonment emails, and/or product view emails at any time, free of charge, by following the instructions in any marketing communication.
Storage of Information
We will store and retain your information for two years after the last purpose for which we collected your personal data has been accomplished, at which time we will delete your personal data unless we are legally required to retain it or if we need to retain it in order to comply with our legal obligations (for example, for tax and accounting purposes). At any time you may ask us to delete your data, and we will do so when required by law.
Cookies
- What Are Cookies and How Do We Use Them?
We use a browser feature known as a “cookie”, which assigns a unique identification to your computer. Cookies are typically stored on your computer’s hard drive or mobile device. Information collected from cookies is used by us to evaluate the effectiveness of our Websites, analyze trends, and administer our Websites. In addition, we use cookies to help keep track of items you put into your shopping cart and to tell us whether your computer has been used to visit our Websites in the past. If you have created an Account and are signed in this allows you to maintain shopping carts between visits. We also use cookies and/or a technology known as web bugs or clear gifs, which are typically stored in emails to help us confirm your receipt of, and response to, our emails and to provide you with a more personalized experience when using our Websites.
Most web browsers allow some control of cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org or www.allaboutcookies.org. However, please note that the use of this website does not turn off all internet advertising and deactivates only advertisements that are customized to your likely interests based upon previous web browsing activity.
- Website Analysis
We use third party service provider(s) to assist us in better understanding the use of our Websites. Our service provider(s) will place cookies on the hard drive of your computer and will receive information that we select that will educate us on such things as how you navigate around our Websites, what features are accessed, completed, or most used, what products are browsed, and general purchasing information. Information may also be collected about a search engine used, and a search engine or website advertisement clicked to direct you to our Websites. Our service provider(s) analyze this information and provides us with aggregate reports. The information and analysis provided by our service provider(s) will be used to assist us in better understanding your interests in our Websites and how to better serve those interests. The information collected by our service provider(s) may be linked to and combined with information that we collect about you while you are visiting our Websites. Our service provider(s) is/are contractually restricted from using information they receive from our Websites other than to assist us.
Opt-Out
- Collection of Location Information
Your device may allow you to disable location-based services, which will prevent our Websites from accessing your device location information. For specific questions regarding disabling your device’s location-based services, we recommend that you review the specific instructions provided for your device. Please note that some features on our Websites may not be available if you disable location-based services.
- Email Addresses
If you do not wish to receive marketing emails, cart abandonment emails, and/or product view emails, from any of our relevant affiliate brands, then please follow the opt-out instructions on any marketing email you receive from that affiliate.
Please note that, if you request to be removed from our email marketing list, then you may still receive non-marketing emails, such as confirmations from us regarding any orders that you have placed on our Websites.
- Cookies
If you would like to deactivate our ability to analyze your anonymous browsing and purchasing behavior through the use of this service, then you may deactivate the setting on your Web browser which allows you to accept cookies. If you choose to do this, however, then you will be unable to use certain features and services offered on our Websites, including the ability to make a purchase from our online store.
Your Rights
Subject to applicable law, you may (1) request access to the personal information we maintain about you; (2) request that we update, correct, amend, or erase your information; or (3) request the restriction of our use of your personal information. In addition, you may receive, in a structured, commonly used and machine-readable format, the personal information that you have provided to us about you, with your consent or based on a contract to which you are party. You have the right to have this information transmitted to another company, where it is technically feasible.
You also may object at any time to the use of your personal information, on grounds relating to your particular situation, where we use that information based on our legitimate interests as described above. If we use your personal information to send you marketing communications, you may object at any time and without providing any reasons to such a use (e.g., by clicking in the unsubscribe link in our marketing emails), and we will apply your preferences going forward. You also may withdraw any consent you previously provided to us. If you do so, this will not affect the lawfulness of our use of your information based on your consent before its withdrawal.
In order to ensure that your personal data is accurate and up to date just log on to your Account with your email address and password, and you’ll see an overview page where you can update your information. You may also write to us if you think that personal data that we hold about you needs to be updated.
If you wish to exercise these rights, please contact us as specified in the “Questions About Privacy” section below.
If you are not satisfied by our response, you have the right to lodge a complaint about how we handle your personal information with the appropriate supervisory authority in the EU Member State where you reside or work, or where an alleged infringement involving your personal information occurred. Enfant Terrible’s lead supervisory authority is: Datainspektionen Drottninggatan 29, plan 5 Box 8114 104 20 Stockholm T +46 8 657 61 00 datainspektionen@datainspektionen.se
Privacy of Children
Our Websites are not directed toward children under the age of sixteen (16) years old. Furthermore, we do not knowingly collect any personal data from children under the age of sixteen (16) years old. The children’s products that we offer for sale on our Website are intended for purchase by adults only. No one under the age of sixteen (16) years should provide any personal data to us. To request deletion of personal information relating to a child under 13, please email hello@eu.dockatot.com.
Links
For your convenience and enjoyment, our Websites may contain links to other websites operated by third parties (“Third Party Sites”). We do not monitor and are not responsible for the privacy practices or the content of such Third Party Sites. We would urge you to review the privacy policies of each Third Party Site to ensure that you are comfortable with the privacy policies and practices.
Updates to Privacy Notice
As we continue to offer our customers new and different types of content and services, we may revise this privacy notice to reflect the changes that we have made to our information collection, use or disclosure practices. Should there be a material change to our information collection, use or disclosure practices, it will be applied only to information collected on a going forward basis.
Security Statement
To help protect the personal information we collect and process, we maintain appropriate physical, technical, and administrative safeguards to avoid loss or unauthorized access, destruction, use, or disclosure of your personal information. We update and test our security technology on an ongoing basis. We also restrict access to your personal information to those employees who need to know that information to provide benefits or services to you.
While we implement the above security measures on our Websites, you should be aware that 100% security is not always possible.
Questions About Privacy
If you have any questions or concerns about our use of your personal information our address is: Gustaf Adolfs väg 20, 761 40 Norrtälje, Sweden. You can contact us by post at the above address or by email at info@lalandeliving.com.
EU Website Privacy Policy, the General Data Protection Regulation (GDPR)